Effective date: October 22, 2026
Midwest Orthopaedic Consultants (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, orthoexperts.com (the “Website”), how we use it, and the choices you have.
1. Your medical information and HIPAA
This policy applies to information collected through the Website. It is separate from our Notice of Privacy Practices, which explains how we use and share your protected health information as a patient and describes your rights under the Health Insurance Portability and Accountability Act (HIPAA). You may request a copy of the Notice of Privacy Practices at either of our offices.
Please do not send urgent or detailed medical information through the Website’s forms or by email. They are not a secure way to share clinical details. For care questions, call us at (708) 226-3300. If you believe you are having a medical emergency, call 911 or go to the nearest emergency room.
2. Information we collect
- Information you give us. When you submit our contact or appointment form, we collect your name, email address, phone number and the message you write. We also keep the content of any email or other message you send us.
- Information collected automatically. When you visit the Website, we and our service providers collect technical information such as your IP address, browser type, device type, the pages you view, the site you came from, and the date and time of your visit. This is collected using cookies and similar technologies.
3. How we use information
- To respond to your appointment requests, questions and other messages.
- To operate, secure and improve the Website, and to understand how visitors use it.
- To prevent spam, fraud and misuse.
- To comply with legal obligations.
- For information that becomes part of your patient record, to provide treatment, obtain payment and run our practice, as described in our Notice of Privacy Practices.
4. Cookies and analytics
Cookies are small files stored on your device. We use cookies and similar technologies, including Google Tag Manager and analytics tools, to make the Website work and to understand how it is used. You can block or delete cookies in your browser settings, though some parts of the Website may not work properly if you do.
5. How we share information
We share information only as described below:
- Service providers that help us run the Website and our practice, such as hosting, analytics, email, our patient portal and our records-release and job-application vendors. They may use the information only to provide services to us or, in the case of vendors you submit information to directly, as described in their own privacy policies.
- Legal and safety reasons, such as responding to a subpoena or court order, or protecting the rights, property or safety of our patients, our practice or others.
- Business changes, such as a merger or sale of our practice.
- With your permission, when you ask us to share information or authorize it.
Disclosures of protected health information are governed by HIPAA and our Notice of Privacy Practices.
6. Third-party links
The Website links to other sites and services, including our patient portal, medical records request site and careers site, and may include embedded content such as videos. These third parties have their own privacy policies, and we are not responsible for their practices.
7. Security
We use reasonable safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
8. How long we keep information
We keep information collected through the Website for as long as needed for the purposes described in this policy and as required by law. Information that becomes part of your medical record is kept for the period required by Illinois and federal law.
9. Your choices
- Your medical record. HIPAA gives you the right to access your health information and to request corrections. Visit our Medical Records page to make a request.
- Website information. You may ask us to access, correct or delete personal information we collected through the Website by contacting us using the details below. We may need to verify your identity, and we may not be able to delete information we are required by law to keep.
10. Children
The Website is intended for adults, including parents and guardians seeking care for a child. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
12. Contact us
Midwest Orthopaedic Consultants
10719 W 160th St, Orland Park, IL 60467
4220 W 95th St., Ste. 100, Oak Lawn, IL 60453
Phone: (708) 226-3300
